On The Train

Take a virtual business trip to find out what you need to know and do.

On the train

Don't leave home without a face covering


Before leaving home, ensure you have a face covering as this is now required on public transport by law. You could also carry hand sanitiser and wipes. 

Updated schedules in operation

Be mindful of travel times

Travellers are being encouraged to travel off-peak wherever possible and only travel on public transport when absolutely necessary. Check your journey for updated schedules before travelleing.

Pre-book where possible

Rail travellers are encouraged to book online, reserve seats and use contactless payment methods wherever possible.

Mandatory across your journey

Face coverings

Face coverings are now mandatory on public transport from entering the departure station to exiting at the other end and on the tube, trams and buses. Find out more in our face masks FAQ post.

Face masks FAQ

Keep 2 metres apart

Maintain social distancing

Always try to maintain the recommended 2 metres from staff and other passengers.

Remain home

Do not travel with symptoms

As per government guidelines, you should not travel if you are displaying any COVID-19 symptoms. 

EMR Update

Watch this summary video from East Midlands Railways

LNER Update

Watch this summary video from London North Eastern Railways.

RDG Video Update

The Rail Delivery Group has released a travel safety video to provide guidance for passengers on how to help ensure a safer journey.


This runs alongside their Safer Travel Pledge (below) focussed on what train companies can do.

RDG Safer Travel Pledge

The Rail Delivery Group, comprising rail companies from across the country, has created a Safer Travel Pledge. This pledge covers the extra steps taken to protect passengers while increasing service offering through a return to fuller schedules. It comprises 8 key ways train companies can ensure safety along in addition to the steps passengers can take to support this (video above):

  1. More trains and extra carriages in timetables
  2. New social distancing signs
  3. Powerful fog cleaning on trains
  4. Soap restocked more often in stations and on trains
  5. Vending machines for face coverings and hand sanitiser
  6. Hand sanitiser points in over 300 stations
  7. New service on Messenger app alerting people to busy trains
  8. Up to 2,500 extra staff available at key locations

Source – Rail Delivery Group website

Further information is available on the dedicated page on the Rail Deliver Group website.

Safer Travel Pledge

Avanti West Coast Update

Avanti West Coast have put together this video update about travelling on their services.

Continue Your Journey

Review our other virtual trips…

Travel Checklists

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By letting us know how your recent trip went and the changes you encountered while travelling during a pandemic, you can help others to make informed decisions about their travel programme.