Airlines Cancellations

live links to COVID-19 policies

Airlines are regularly updating their policies in response to the COVID-19 situation. Click on the button links (opposite) to get the latest information. This provides you with an ongoing update of each new policy by airline, in one place and includes policies related to cancellations, change fees, and refunds (last updated 03.31.20). Or for specific airline websites, click on any of the buttons, below.

We’ve put together a simple ‘Airline Payment Process’ flow diagram, which illustrates the way refunds usually work, with the vast majority typically taking five working days to be processed and received through automated industry procedures. However, the coronavirus pandemic has had a sever impact on this, as you’ll see from our download – click on the top button on the left.

Virtually all airlines, including British Airways and Virgin Atlantic, have suspended flights or are running revised schedules. EasyJet have grounded their entire fleet, but have not technically cancelled a lot of their flights in order to delay refunds.

If you’re due to travel on an affected route, keep up to date with the latest information from your travel company or airline. Click on any of the listed airlines, below, to link through to their official Coronavirus Update information:

Back to Business... Travel


This article originally appeared in our special blog, Back to Business... Travel, on the Gray Dawes Travel main website. To help you through these exceptional times, we’ve created this very special blog just for travel professionals, like you.

An eclectic mix of articles covering indispensable travel news and guidance, top tips, webinars, human interest stories and business updates related to the return to business and travel as the UK lockdown eases. We’re sure it’ll provide some interesting reading material for you, as you begin to return to business... and travel!